Relume
Log in

Community forum for knowledge and support

Updated 4 months ago

Struggling to login to Relume account due to network error

At a glance

A community member is struggling to log in to their Relume account, receiving a "Network error. Check your internet connection" message despite having a working internet connection. They have tried restarting their browser and turning off their VPN, but the issue persists. Another community member suggests that the VPN may not be fully turned off, and that there could be a firewall at the server level preventing the connection on a commercial network. The community member is asked to investigate further and provide an update.

FFrankie
·

Hi, I'm struggling to login to my Relume account. I keep receiving "Network error. Check your internet connection" although my internet is working just fine. I tried restarting chrome, switching off VPN etc but nothing is working. I've used my account with no problem for months. Any suggestions?

M
1 comment
MMatt Johnson

sometimes the VPN being shut off might not be 100% shut off - make sure it is. If you are on a commercial network there might be a firewall at the server level that is preventing the connection. Let me know what you find out about all this and we'll go from there.

Add a reply
Sign up and join the conversation on Slack