Community forum for knowledge and support

Updated 6 months ago

Sharing site plan with customers

At a glance

A community member is having trouble sharing a site plan with customers. They can't see the elements of the dropdown box that controls what the customer can do. Other community members suggest the options are "view only" or "no access". The issue is reproducible on Google Chrome, and a hotfix is planned to be released in 2 days. The community member is okay with the timeline as they only need the "view only" option later. The issue is now resolved.

BBela Komoroczy

Dear community,

I have problem with sharing a site plan with customers. When I initiate sharing, it seems like I have options to control what can be done by the customer, but I apparently don't see the elements of the dropdown box. Is it a bug? What the other options are?

8 comments

MMatt Johnson

what browser?

MMatt Johnson

the other option is "view only" or "no access" - so without commenting, and basically taking away access.

BBela Komoroczy

google chrome

MMatt Johnson

ah yeah, I see that bug now too - thanks for raising this!

BBela Komoroczy

Good that it's reproducible👍
Let me know please if there are advancement is fixing it. I'd like to know. For now it's not urgent, as I wanted the customer to comment anyways, but later I'll need the "view only" as well.

MMatt Johnson

yeah, definitely an important feature - we'll get a hotfix out on Monday Australia time which is in 2 days unfortunately.

BBela Komoroczy

Thx , that's totally fine for my schedule!

MMatt Johnson

this is resolved now

Add a reply