Server Downtime Resolved: Update on Morning Outage

·

Hey everyone - as you may have or may not have noticed our servers were down briefly this morning. The problem appears to be resolved now. I'll share more details here once I have them. Thank you for your patience and apologies for any inconvenience this may have caused!

👍1

1 comment

· Sorted by Oldest

Matt J.
·
Hello Community! As promised, we've done a bit of investigating into the issue that happened. Essentially a database failed for unknown reasons. - most likely a hardware failure. It was a compounding issue after that when the database did come back online some issues were caused by the outage itself. We've since resolved those issues and we have put in contingencies to prevent this from happening again in the future with "read-replica" databases - essentially a redundancy plan - so that if the primary database fails, the app will still function. Sincerely apologize for the inconvenience this downtime has caused - we know first hand, how important these tools are to your workflow.

Matt J.
·
Hello Community! As promised, we've done a bit of investigating into the issue that happened. Essentially a database failed for unknown reasons. - most likely a hardware failure. It was a compounding issue after that when the database did come back online some issues were caused by the outage itself. We've since resolved those issues and we have put in contingencies to prevent this from happening again in the future with "read-replica" databases - essentially a redundancy plan - so that if the primary database fails, the app will still function. Sincerely apologize for the inconvenience this downtime has caused - we know first hand, how important these tools are to your workflow.