Same Issue Again

okay, did it fix itself last time or did you do something to fix it or?

it fix itself after your message

and you hadn't changed locations or internet or anything?

I use a VPN sometimes for my work

because i'm in a coffee or smthg

okay, I'll confirm with engineering if a VPN would cause issues but its probably more likely that the coffee shop has poor connection. We've had several instances of people losing lots of work due to lost connection so maybe we are being a bit more aggressive with requiring a stable connection to protect against that from happening. Because of the auto save nature of the site builder, its important that we have a good connection.

Okay ! And what i need to do so ?

Can't connect again..

its like 5h i cant do it

Yeah its Saturday for our engineering team, likely won't hear back on a resolution for a couple days unfortunately.

Its working again now for no reason. But i lost like 2 days with this issues , can i get something about that ?

we're suspecting its an issue with Cloudflare, we're still monitoring. Let us know if it continues to happen.

Ok thanks

can you try logging in via this link and letting us know if you run into any errors and if so, send screenshots again? Thanks!
https://www.relume.io/app/login

I dont have error actualy , i'll tell you if i use my vpn again

However, I lost 2 days of my subscription because of this bug. Can I get compensation?

yeah no problem - apologies for the inconvenience here. I'll work with our billing team.

Thanks 🙏

Do you have somes news from them ?