Resolving Subscription Conflicts and Cancellations

The community member subscribed to the pro trial, then the starter trial, and then paid for the starter annual plan. However, the website is now trying to charge the community member's card for the pro plan as well, due to the initial pro trial subscription. The community member is asking how to cancel the pro plan. In the comments, another community member suggests the original poster send an email to support@relume.io regarding the issue with the email account used in Relume. The original poster states they have already emailed but have not received a reply, and provides their email address bara@artbeak.com. There is no explicitly marked answer in the comments.