Hey team, we requested a downgrade by emailing support@relume.com as instructed via your website on 19 April 2025. I've just checked my emails and saw we were invoiced for the larger plan. Please let me know how to sort this.
@Frank Fuentes I've emailed you the latest receipt from Relume with additional info. If Relume requests any extra information, please assist.
Hi @Matt This is Frank, Sam's Executive Assistant. Our Relume account email is sam@thefalcon.com.au.
@Sam Brown @Frank Fuentes we'll get this refunded for you ASAP - apologies for the inconvenience here.
@Matt Appreciate you guys! For full transparency, we will 100% be upgrading plans with Relume again in the next month or two but we've just made the decision this week to completely rebrand the agency and are minimising costs where possible until done.
