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Updated 2 months ago

Payment Details Update Issue

At a glance

A community member has reported a major issue with their company's payment details. Their CEO tried to update the payment details but was unable to process any of the 3 credit cards, despite having sufficient funds. The community member has requested urgent assistance to resolve this issue, as it is crucial for their business. Another community member has asked the original poster to provide the Relume account email, but there is no explicitly marked answer.

MMichael Riga

Hi Team - This is major issue can you look into this, ? My CEO just tried updating the payment details on the account after getting a notification, but they tried 3 credit cards, and none of them were accepted. There is money on all the cards, including the default one that we normally use. This a top priority case for us. Can you guys please look into this ASAP and let me know the results of your findings, this is crucial for our business.

1 comment

MMatt Johnson

can you DM the Relume account email?

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