New Pricing Plans and Downgrade Options

The community member is excited about the new pricing plans, particularly the new starter plan that suits their needs better. However, they are frustrated that they cannot downgrade to the starter plan without reaching out to support. The community member suggests they are more likely to cancel their subscription and re-sign up with the starter plan rather than contacting support. Another community member appreciates the feedback and agrees that it should be easy for customers to downgrade as it is to upgrade.