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Updated 10 months ago

Issue with finsweet range slider

At a glance

A community member is having an issue with the Finsweet Range Slider, where it is only filtering by the last handle they moved rather than the full range. They have provided a read-only link for others to take a look. Other community members have offered suggestions, such as contacting Finsweet directly and checking a new documentation resource on troubleshooting Finsweet tools. The community member later reported that they were able to fix the issue by using the Attributes Automated Support Service, as they had added an attribute where it wasn't needed, which was causing the problem. They encourage others in a similar position to persist with the auto-support service.

Useful resources

I'm having an issue with the Finsweet Range Slider, where it isn't filtering by a range, it's just filtering by the last handle I moved. So if I move the left handle to 7 days, it only filters by 7 days rather than 7-25 days. Here's a read-only link if anyone is able to take a look!

M
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6 comments

oof...so hard. So hard to troubleshoot, so hard to execute.

Love that you are pushing into these more complex functions - coming a long way! Will save for later - if anyone else knows the answer please jump in!

Thanks Matt, appreciate that! It's as fun as it is frustrating haha. I'll see if I can go straight to the source and get in touch with someone at Finsweet

for sure - we have this new doc as well on working with Finsweet tools - in this doc we go over how to troubleshoot attributes - take a look at that and let me know if its helpful or if there would be anything you'd like included in this doc.
https://www.relume.io/resources/docs/working-with-finsweet-tools

I'll let you know! Cheers

Hey Matt! So happy to say I managed to fix this by using the Attributes Automated Support Service. I had added an attribute where it wasn't needed, and that was somehow messing things up. For anyone in the same position, persist with the auto-support!

woohoo! Score one for empowerment!

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