Issues Importing Sitemap and Wireframe from Relume to Figma | Relume Community

Issues Importing Sitemap and Wireframe from Relume to Figma

Hi Matt J. We're trying to import a sitemap and wireframe from Relume to Figma. We always use the Figma kit on your website, and it usually works fine. However we seems to have a particular file that is showing the below error message for both myself and another colleague. All our other files that we're doing the same process for are working fine. Can you please help? Thanks 🙂

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21 comments

Jessy M.
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Hi Guys - this one has become a bit urgent, any chance of getting some help with this one please?
Philippe B.
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I'm having the same issue, since yesterday my Figma plugin keeps giving this message.
Erik H.
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I have the same issue
Matt J.
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Philippe B. Erik H. can you guys provide the project(s) share links that this is happening to?
Erik H.
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Here you go Matt J. https://www.relume.io/app/project/P505135_wC4JA0b8acqDIAV5T5DfafqForw6Gw1ZaKZkB1Jfx7I
Matt J.
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Erik H. is this the only project in your account that is doing it?
Erik H.
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It's the only project I have, Im just trying out relume
Matt J.
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🤦‍♂️not a great first impression eh mate? Sorry about the issues, this is a new one.
Philippe B.
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Matt J. for me it's the first one: https://www.relume.io/app/project/P758583_gI3L7_1Cdz2_kpXLXYkrC5y8jcB9MaKuspjdhkoG6ic#mode=wireframe
Matt J.
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Philippe B. do any other projects do it, or just this one?
Matt J.
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well the good news (if you want to call it that) is that I can reproduce this issue with your projects. I know this doesn't sound like good news, but we've had this error come up before but could never reproduce. And honestly, I don't think the cause of this error is the same as the other times. I've escalated this to engineering. The bad news: this appears to be only happening on a handful of projects (relatively) - so we'd have to wait a few hours for the engineering team to wake up. Very sorry for the issues here all....not at all how we want you to experience our tool.
Philippe B.
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I only have it when working in my personal relume folder with my projects. I can go into the folders of my colleauges and adding theirs works.
Josh M.
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Hey Matt J. This is the link for the issue I’m having with Jessy M. above: https://www.relume.io/app/project/P977923_QF5IcMUeSiM8ubaNngYmJDg4gKt20pyGQktX-Zlq6TQ
Matt J.
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okay thank you Josh M. - apologies for the issues here.
Chris M.
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Hey peeps, I've released a new version of the Figma plugin with a fix. Sorry for the hassle 😔 Please let us know if you're still running into issues
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Matt J.
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If you get the error again you may need to restart Figma - I had to do that.
Josh M.
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Mines all sorted 😊 thanks Matt J.
Matt J.
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Good good, so sorry again for the inconvenience.
Charles H.
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It's working on my end as well, FYI. My VPN is also on, so there are no issues there. Thanks!
Matt J.
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Okay good to know Charles thanks!
Erik H.
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Now it works! Not the best first product experience, luckily the customer support could compensate 😉 Thanks for the help