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Updated 3 months ago

Importing relume sitemap and wireframe to figma fails with error

At a glance

Community members are experiencing issues importing a sitemap and wireframe from Relume to Figma. The issue is affecting a specific file, while other files are working fine. Community members have provided project links to help troubleshoot the problem. The Relume team has acknowledged the issue, escalated it to engineering, and released a new version of the Figma plugin with a fix. Community members confirm the issue has been resolved after restarting Figma.

Useful resources

Hi
We're trying to import a sitemap and wireframe from Relume to Figma. We always use the Figma kit on your website, and it usually works fine. However we seems to have a particular file that is showing the below error message for both myself and another colleague. All our other files that we're doing the same process for are working fine. Can you please help? Thanks 🙂

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21 comments

Hi Guys - this one has become a bit urgent, any chance of getting some help with this one please?

I'm having the same issue, since yesterday my Figma plugin keeps giving this message.

I have the same issue

can you guys provide the project(s) share links that this is happening to?

is this the only project in your account that is doing it?

It's the only project I have, Im just trying out relume

🤦not a great first impression eh mate? Sorry about the issues, this is a new one.

do any other projects do it, or just this one?

well the good news (if you want to call it that) is that I can reproduce this issue with your projects. I know this doesn't sound like good news, but we've had this error come up before but could never reproduce. And honestly, I don't think the cause of this error is the same as the other times. I've escalated this to engineering. The bad news: this appears to be only happening on a handful of projects (relatively) - so we'd have to wait a few hours for the engineering team to wake up.

Very sorry for the issues here all....not at all how we want you to experience our tool.

I only have it when working in my personal relume folder with my projects. I can go into the folders of my colleauges and adding theirs works.

okay thank you - apologies for the issues here.

Hey peeps, I've released a new version of the Figma plugin with a fix. Sorry for the hassle 😔 Please let us know if you're still running into issues

If you get the error again you may need to restart Figma - I had to do that.

Mines all sorted 😊 thanks

Good good, so sorry again for the inconvenience.

It's working on my end as well, FYI. My VPN is also on, so there are no issues there. Thanks!

Okay good to know Charles thanks!

Now it works! Not the best first product experience, luckily the customer support could compensate 😉 Thanks for the help

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