Does Webflow answer on tickets in 24 hours?

likely not. 2-3 business days usually. It was also a US holiday this past weekend.

Thanks Matt. I sent it recently. I was also keen to use their refund page where I can paste the invocie ID. But we're uncomfortable to cancel the plan before we know it will be refunded 😄 It's not quite obvious we get the money back.

Long story short our account team misunderstood my request for a paid site plan and they created an account and bought it on a blank page. The site is already done in another paid freelancer workspace though 😅

ah yeah for sure makes sense, been there done that!

yeah I guess from my experience working support, even if you sent it after the holiday, they are likely working their way through the backlog of tickets that came in during the holiday

Rest assured, they will for sure get back to you and they will for sure refund the money, but I understand your hesitation.

Worst case scenario I can transfer the site (it will be temporary anyways) and also transfer the plan to another page in the same workspace

I'm just frustrated becausde I wanted to have everything in one place 😄

yeah for sure