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Updated 8 months ago

Account Issues: Troubleshooting Persistent Problems

At a glance

A community member is having trouble with their account, as they have an active plan but cannot get the features to work. They have tried canceling the plan and changing the payment information, but nothing seems to work. Another community member suggests the first member should DM their account email and provide any screenshots of errors that may be helpful.

PPaco Villalpando

Hello. I can't make my account work. I have an apparently active plan but can't get the features to work. I have canceled it, changed payment information and nothing seems to work. Any ideas?

2 comments

MMatt Johnson

can you DM your account email? And any kind of screenshots of errors would be helpful as well!

PPaco Villalpando

diseno@panorama.works

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